Return window: You may request a return within 30 days of delivery.
Condition: Items must be unused, unaltered, in their original condition, and include all tags and original packaging. Items that show signs of wear or affect secondary sales cannot be accepted.
How to start a return: Email us at support@calzarelli.com with your order number and photos of the items received.
Return authorization: Please wait for our confirmation and return instructions before sending anything back. Returns sent without authorization or to the wrong address may be delayed or not received.
Return shipping cost:
For returns due to personal preference (e.g., changed mind), the customer is responsible for return shipping costs.
For defective, damaged, or incorrect items, we will assist and provide an appropriate solution. If a return is required after confirmation, we will cover or reimburse reasonable return shipping costs (subject to our confirmation and instructions).
Refund timing: After your return is received and inspected, refunds are issued to the original payment method. Refunds typically appear within 7 business days after processing (bank/issuer posting times may vary).
Important notes / exceptions: Items that are used, altered, missing tags/packaging, or show signs of wear may be refused. Please do not send returns until you receive our confirmation and the correct return address. We recommend using a trackable shipping method and sharing the tracking number with us after shipping.
If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
Please contact our customer service team at support@calzarelli.com and provide your order number along with photos of the received items. We will confirm eligibility and provide return instructions.
We offer a 30-day return policy. Shoes that are unworn, unaltered, have the original tags, and remain in good condition without affecting secondary sales may be returned within 30 days of receiving the package.
No, a return form is not required. Please make sure you have contacted us first and received return instructions before sending your item back.
If you would like to exchange an item, please contact our customer service at support@calzarelli.com. We will provide instructions and assist you throughout the exchange process. Exchange availability depends on stock and product availability.
You may request a return for customized orders within 30 days of delivery. Customized items must meet the same return conditions (unused, unaltered, original condition with tags and packaging). Please contact our customer service team to start the process.
After you ship the return, please share the return tracking number with our customer service team so we can help you monitor the return status. You can also contact us anytime for updates.
We will process your refund after the returned item is received and inspected at our facility. The refund will be issued to your original payment method. Refunds typically appear within 7 business days after processing (depending on your bank or payment provider).
Please check your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us as soon as possible at support@calzarelli.com with your order number and photos. We will review the issue and arrange an appropriate solution such as a replacement, exchange, or refund depending on the case.
If you have any questions about returns, exchanges, or refunds, please contact us at: support@calzarelli.com